OnlyFans Support: How to Contact OnlyFans Support

January 3, 2024 in How To

Hey, are you looking for information on OnlyFans Support and How to Contact OnlyFans Support then you are at right place.

If you love to follow your favourite celebrities and watch their exclusive and premium content that is not public, then you must have heard about OnlyFans. The site became super popular in the pandemic as it became one of the few places where people could connect with their favourite personalities.

The site is an amazing platform for celebs to meet their audience in the most intimate way possible. Though the site has an easy to use and intuitive interface, there may be times where you get stuck and would want to contact OnlyFans support. Let us go a bit into detail and understand the steps we should follow.

What is OnlyFans?

Before we dive deep, let us first understand what exactly OnlyFans is. It is a social media platform where celebrities can share intimate pictures and videos with their friends.

The site is more than just a platform where fans and the celebs can interact as fans get access to exclusive and premium content with a minor subscription fee.

How can you use OnlyFans Support for your user queries?

  • Help and Support: Q&A

If you want your queries to be solved, then the first thing you should do is go to the Q & A section. To go to the Q&A section, you only need to go to the bottom left on the Homepage and click on More option with 3 dot icon.

After clicking on the More option, click on Help and Support option and browse through a range of categories to find the one that will solve your issues. 

The questions are divided into three categories, this includes: General Question, Fan Questions, and Creator questions.

  • Help and Support: Tickets

Though the Q&A section is pretty helpful and covers a variety of questions, there may be some issues that may not fall within the range of those questions.

In such a case, the best option is to raise a ticket. To do the same, you will have to stay on the Help and Support page and select the option at the left of the screen, with the text Take me to support option. After clicking on that link, you will be taken to a page where you will get the option to create a ticket.

You can select the category of question the query of your fall into, write it down in detail, and raise a ticket. You can also attach an image to help the support team in solving your issue.

  • Social media

If you feel that going through the above-mentioned methods are too much of an effort for you, then you can take the social media route. Just like all major companies in the world, OnlyFans is officially present on major social media platforms.

You can go to their Twitter, Facebook or Instagram page to get answers to your basic queries and avoid any hassle of going through the Help and Support page.

The queries that you can seek help in from OnlyFans social media accounts includes two-factor authentication, change in email address, resetting the password, and many more.

How to contact OnlyFans via email?

Sometimes, we want to solve our queries through the most formal communication. For such conditions, email is the best thing you can do. Unlike other methods that we have stated, this method creates a ticket automatically.

This ticket notifies the OnlyFans support team of the issue that you stated and helps them in solving it. You can contact the OnlyFans support team through After you have sent your mail and it has been recorded by the system, you will receive mail as soon as there is any development in your case.

Please note that the mail from support may sometimes go to your spam folder, hence it is advised that you check your spam folder regularly to ensure that you are aware of the updates regarding your query.

Sending an email sometimes may feel like a useless thing to do as many people have a perception that emails are often ignored by the support team, but this is totally false. The support team takes equal importance to the emails just like any other support ticket that is raised from the Help and Support section.

Hence, if you feel that email is the one method that you prefer, then use the same and get your issues resolved within a reasonable time.

How to create a ticket to contact OnlyFans for support?

If you feel that writing a separate and proper email is a task in itself, then creating a ticket to contact OnlyFans for support is a very smart move.

A ticket is basically a form that you fill and will help the support team in identifying the issue you are facing. On the ticket, you can mention the issue faced, in detail.

And for that, you don’t need to mention all the details by yourself. There are plenty of options and categories that you can choose from and let the support team know about the issue you are facing.

Here are the quick steps to do the same:

  1. Click on More option at bottom left of the screen.
  2. Go to the Help and Support section.
  3. Click on the Take me to Support option.
  4. Click on the Open Ticket option.
  5. Click on the Create Ticket button that appears at the centre of the screen.

Fill up the required question from the dropdown, add its details and images.


So, we hope you are now aware of all the ways through which you can contact the team and get your issues resolved. The method you choose totally depends upon your preference.

For your convenience, there are multiple doors that you can go through to solve your query. If your query is a minor one, we would recommend you to first go through the social media route as it does not require any extra efforts, you only have to ping the team on a platform that you are already using.

This makes the method super easy and comfortable. And if you prefer a more formal route, then raising a ticket or sending a mail is the best thing to do.

Frequently asked questions

Does OnlyFans have Twitter?

Yes, OnlyFans uses Twitter. The name of the Twitter handle is OnlyFansSupport. If you like to voice your concerns over Twitter, then you can do so by going to their Twitter handle and sending a private message.

You can also tweet to them directly, but it will affect your privacy, hence sending a private message seems to be a better alternative.

You can write your concern in the private message and the support team will have a look at it, and let you know the best way out. However, sometimes there may be delays because of the huge number of queries from people.

What is OnlyFans official email address?

There is no single email address of OnlyFans that you can go to. There are different official email ids for different things. The same is done so that the support team gets only emails that are relevant to them.

The email for support can be sent to that is the official email address for support at OnlyFans.

How long does OnlyFans take to respond on tickets?

OnlyFans support team is pretty fast when it comes to solving customer’s queries. They ensure that the customer has her/his query solved in the quickest way possible.

The OnlyFans support team is available 24/7 across the globe, however, you can expect a reply within 24 to 48 hours. As the number of users of the site are in millions, it is advisable to give the team up to 3 days for solving your query.

About the author 


Matt Swindler is a successful businessman who owns an OnlyFans agency. Matt's agency helps individuals and businesses create and manage their OnlyFans accounts. This involves providing support in areas such as content creation, marketing, and technical issues. Matt has extensive experience in the industry and has helped many people achieve success on the platform. KinkyCreators is an authority site focusing on finding the top onlyfans creators and also helping them educate on how to make more money from the platform.

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